Terms and conditions

TERMS AND CONDITIONS OF USE

In compliance with Act 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), LIGHT EYES SL hereby informs that it owns the website www.lighteyes.com. In accordance with the requirements of Article 10 of the aforementioned Act, LIGHT EYES SL hereby offers the following information:

The owner of this website is LIGHT EYES SL, with C.I.F B66754847 and registered office in C/ SANT JOAN DE LA SALLE, 42, 08022 BARCELONA, registered at the Mercantile Register (Registro Mercantil). Volume: 45408, sheet: 486723, page: 16 and registration number 1. The email address of contact with the company is: secretaria@light-eyes.com.

User and liability regime

Accessing, browsing and using the LIGHT EYES SL website confers upon you the status of user, and, from the navigation through the website of LIGHT EYES SL, implies your acceptance of all the conditions of use established here without prejudice to the application of the corresponding regulations of mandatory legal compliance, where applicable.

The LIGHGT EYES SL website provides a great amount of information, services and data. The user assumes their responsibility for the proper use of the website. This responsibility shall extend to:

  • The veracity and legality of the information provided by the user on the forms provided by LIGHT EYES SL to access certain content or services offered by the website.
  • The use of information, services and data offered by LIGHT EYES SL contrary to the provisions of these conditions, the law, ethics, good practice, or public order, or which in any other way may infringe upon the rights of third parties or adversely affect the functioning of the website.

LINKS POLICY AND DISCLAIMERS

LIGHT EYES SL shall not be responsible for the content of websites that the user may access through the links established on its site and declares that in no case shall it to proceed to examine or exercise any control over the content of other sites on the web. Nor will it guarantee the technical availability, accuracy, reliability, veracity, or legality of sites it does not own which may be accessed through the links.

LIGHT EYES SL declares that it has adopted all the necessary measures to avoid damage to the users of its website that may arise from browsing it. LIGHT EYES SL shall not be responsible, in any case, for any damages that the user may suffer from browsing the Internet.

Modifications

LIGHT EYES SL reserves the right to make the modifications that it deems appropriate, without prior notice, to the content of its website. This applies to both the contents of the website, the usage conditions thereof, and the general contracting conditions. Such modifications may be made through their website, in whatever form admissible in law and will be of obligatory compliance, during the time they are published on the web and until they are legitimately modified by subsequent amendments.

INTERNET CONTRACTING SERVICES

Certain contents of the LIGHT EYES SL website offer the possibility of contracting items via the Internet. The use of these will require the reading and mandatory acceptance of the general contracting conditions established for this purpose by LIGHT EYES SL.

Data protection

In accordance with the current regulations in Personal Data Protection, we inform you that your personal data will be incorporated into the databases owned by LIGHT EYES SL with CIF B66754847 and whose registered office is C/ SANT JOAN DE LA SALLE, 42, 08022 BARCELONA, with the purpose of facilitating, expediting and fulfilling the commitments established between both parties. In compliance with current regulations, LIGHT EYES SL informs you that your personal data will be kept for the strictly necessary period to comply with the aforementioned precepts.

We inform you that we will process your information based on your consent and on the existence of the contractual relationship that we maintain with you.

LIGHT EYES SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated way. It is for that reason that LIGHT EYES SL commit itself to adopt all reasonable measures so that these are deleted or rectified without delay when they are inaccurate.

In accordance with the rights granted by the current regulation on data protection, you may exercise your rights to access, rectify, limit the processing, delete, transfer and object to the processing of your personal data, as well as withdraw the consent given by you to process that data, by writing to the postal address indicated above or sending an email to secretaria@light-eyes.com.

You can contact the competent Supervisory Authority to file a claim if you deem it appropriate.

SSL certificate (Secure Sockets Layer)

The SSL CERTIFICATE provides authentication, privacy and information security between LIGHT EYES SL and the user.

LIGHT EYES SL has a security certificate that is used by the SSL CERTIFICATE to carry out safe connections.

In this process several parameters are established to carry out the connection in a safe way and this is established by using pre-established codes, coding and decoding all the data sent until the connection is closed.

Intellectual and industrial property

LIGHT EYES SL itself, or as an assignee, is the holder of all of the intellectual and industrial property rights of its website, as well as the elements contained therein (including but not limited to images, sound, audio, video, software and texts; trademarks or logos, combinations of colours, structure and design, the selection of materials used, computer programs required for its operation, access to it, and use of it, etc.), owned by LIGHT EYES SL. Therefore, these will be considered as works protected as intellectual property under the Spanish legal system, being applicable both Spanish and EU regulations in this respect, as well as international treaties related to the subject and signed by Spain.

All rights reserved. Under the provisions of the Intellectual Property Act, the following are expressly prohibited: any reproduction, distribution or public disclosure of all or part of the contents of this website, including any means of making them available, for commercial purposes, in any form or by any technical means, without authorisation of LIGHT EYES SL.

The user undertakes to respect the rights of Intellectual and Industrial Property ownership of LIGHT EYES SL. Users may view items on the website and print, copy, and store them on their computer’s hard drive or any other hardware, if it is solely and exclusively for their personal and private use. The user shall refrain from removing, altering, eluding or manipulating any protection device or security system installed on any of the LIGHT EYES SL’s websites.

LEGAL ACTIONS, APPLICABLE LAW, AND JURISDICTION

LIGHT EYES SL also reserves the right to file whatever civil or criminal actions it deems appropriate for the misuse of its website and content, or for a breach of these conditions.

The relationship between the user and the service provider shall be regulated by existing Spanish laws and the courts of Spain. In the event of a dispute related with the application of these terms, the parties may submit their claims to the jurisdiction of the Tribunals or to an ordinary court of law in accordance with applicable legislation. LIGHT EYES SL has its official registered address in BARCELONA, Spain.

 

TERMS AND CONDITIONS FOR THE CONTRACTING SERVICES

Information prior to the contracting process

The present webpage www.light-eyes.com is owned by LIGHT EYES SL with CIF B66754847 and registered address in C/ SANT JOAN DE LA SALLE, 42, 08022 BARCELONA, which acts commercially under the LIGHT EYES SL brand.

The General Terms and Conditions of Contracting serve to regulate the distance selling relationship between LIGHT EYES SL and the users or customers, in accordance with the legal provisions, in particular, Act 7/1998 of 13 April on General Terms and Conditions of Contracting, Act 3/2014 of 27 March, approving the revised text of the General Act for the Defence of Consumers and Users, Act 15/1999 of 13 December, concerning Protection of Personal data, Act 7/1996 of 15 January concerning Retail Trade, and Act 34/2002 of 11 July, concerning Information Society Services and Electronic Commerce.

LIGHT EYES SL reserves the right to make the amendments it may deem appropriate, without prior notification, to the General Conditions. These amendments may be made, through its website, in any other legal way and compliance therewith will be mandatory throughout the time that such amendments are published on the web, and until they are validly modified by subsequent amendments. Moreover, LIGHT EYES SL reserves the right to apply, in determined cases, Specific Terms and Conditions of Contracting, with preference over these General Terms and Conditions, as it deems appropriate, announcing them in the appropriate time and way.

The purpose of the website is to offer products and services related to cybersecurity and digital marketing.

The duration of the contract will be tied to the ending of the service contracted or to the delivery of the product, subject to the costumers right to reject.

Users or customers expressly declare to know, understand, and accept the terms and conditions of use, and these general terms and conditions of contracting. Furthermore, users declare to be of legal age and have the legal capacity required to access the LIGHT EYES SL’s websites and to go through the contracting processes.

To purchase our products and services, you may see the section corresponding to our online store.

It is an essential requirement to register as a user of the website to make an online purchase.

You can access the corresponding section for registration on the website. In accordance with the provisions of Act 15/1999 on Protection of Personal Data, LIGHT EYES SL informs users that the personal data collected during the registration process and subsequent purchase, will be entered into a file under its own responsibility, for the purpose of processing such actions by the user and manage subsequent actions arising therefrom.

Likewise, LIGHT EYES SL informs that you can exercise the rights of access, rectification, cancellation and opposition by sending a written request to the following address: C/ SANT JOAN DE LA SALLE 42 08022 BARCELONA or via email secretaria@light-eyes.com.

We inform you that we will process your information based on your consent and on the existence of the contractual relationship that we maintain with you.

During the purchase process you should identify yourself with the username and password provided. This data will not be publicly available. You are responsible for handling the identity and password obtained when registering as a customer responsibly and confidentially, and you may not transfer these to another person. You can modify the information recorded at any time in your customer area. In this section, you will have access to the history of your contracted services, which is only a reference section but will allow you to delete the records you consider unnecessary to view.

After the purchasing process the customer will receive a confirmation email. It is imperative that during the purchasing process the user enters a valid email. If you do not receive the confirmation email within the first 24 hours from the end of the service, please contact LIGHT EYES SL at the customer service telephone number 932491405 or via email secretaria@light-eyes.com.

All contents of the website are in Spanish.

Prior to providing the service, the client will receive an email with the confirmation of the requested service.

The customer will receive the product at the delivery address provided with an invoice or copy of the order.

Characteristics, offer and validity of the services

The essential characteristics of the services we offer are detailed in our online store.

The price and the validity of the offered services and products will always be indicated along with their essential characteristics.

In compliance with current regulations, LIGHT EYES SL offers information on all its services, their characteristics and prices. However, LIGHT EYES SL reserves the right to remove, replace, or change the products offered through its website, by simply changing the contents thereof. In this way, the products offered at any time on the website are governed by the General Terms and Conditions for the Contracting of Services applicable in each case. The company has the authority to stop the access to the aforementioned products without notice and at any time.

Essential characteristics of the products

The products offered in our online store include a photograph and their essential characteristics: this information is obtained directly from the manufacturer. The colour of the product, which is observable in the photograph is not binding but it is defined in the characteristics of each product.

Guarantees of the services

All services offered on the website have guarantees corresponding to the type of service, and to their time and way of provision.

You can contact the customer service of LIGHT EYES SL on telephone number: 932491405 or via email: secretaria@light-eyes.com where you can direct the corresponding claim in case of nonconformity.

Guarantees of the products

All products offered on the website are covered by the supplier’s guarantee. LIGHT EYES SL has an after-sales service. While the guarantee is valid, the customer can draw upon it by contacting the after-sales service of LIGHT EYES SL via email: secretaria@light-eyes.com or contacting the points established by the provider. In the event of doubt, you may contact the customer service telephone number: 932491405 or the email address: secretaria@light-eyes.com.

Prices

We indicate the selling price of all the services and products in Euros and we also include the Value-Added Tax (IVA).

If any other tax is applicable, this will be indicated (IGIC o IPSI).

Expenses and provision of services

LIGHT EYES SL carries out services worldwide. In each case, during the purchase process, the date for the provision of the service is indicated before making the payment.

LIGHT EYES SL informs you that it has different services that you can contract on the website. In addition, the user will be able to see the characteristics and conditions as well as the price before hiring the service.

Furthermore, the expenses related to the contracted service will be detailed in the corresponding invoice.

Delivery and transport costs

LIGHT EYES SL specifies the shipping destinations for each product. Shipping costs will be applied depending on the area of the ​​shipment, the size, the weight, the product dimensions and the amount of the order. In each case, the client will be able to see the costs corresponding to the shipping costs before making the purchase and the corresponding invoice will detail the expenses related to the contracted service.

Forms of payment and execution of the service

The customer can pay the amount of their order in any of the following ways. During the purchase process the customer must choose the form of payment:

Credit Card, VISA/MASTERCARD

All operations involving the transmission of personal or bank details are made through a secure environment, based on the SSL (Secure Sockets Layer), which is the standard security technology. Any information that is supplied to us is transmitted encrypted through the network.

Also, your credit card details are introduced directly into the bank’s page, via the POS (Point of Sale) terminal and they are not introduced or recorded in any server of LIGHT EYES SL.

When paying with VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, which makes the transaction more secure.

This payment method is valid only on the website.

If the purchase amount had been charged fraudulently or improperly using a credit card number, the card holder may demand an immediate cancellation of the charge. In such a case, the corresponding debit and recredit entries in the accounts of the provider and the holder will be made as soon as possible.

However, if the purchase had actually been made by the card holder and the refund demand was not a consequence of having exercised the right of cancellation or withdrawal and, therefore, the cancellation of the corresponding charge had been improperly demanded, they will be obliged to compensate LIGHT EYES SL for damages caused as a result of such cancellation.

Bank Transfer

When selecting the bank transfer as your method of payment, you will receive the confirmation by means of an email with the bank details of LIGHT EYES SL.

When making the transfer, it is very important to indicate in the subject the order number, as well as your name and surname, and you should make the transfer within the first 3 days after the date of confirmation of the order to validate this.

If you wish, you can send us the proof of the transfer by email: secretaria@light-eyes.com. But in any case, the validation of the service will not be considered effective until our administration department has the confirmation of the bank for the transfer.

Please remember that the payment must be made in EUROS and that all possible exchange and banking commissions will be charged to you.

In the event of bank transfers made from outside of Spain, it is very important that when you make the transfer, you always request the bank to make you responsible for the bank commissions and expenses corresponding to the entity. If not, LIGHT EYES SL could paralyze the service contracted since it would not receive the full amount thereof.

Any possible exchange and bank fees are borne by the customer.

Right of withdrawal, refund and claims

The client will have a period of fourteen calendar days to desist, from the day of conclusion of the contract, without any penalty and without indication of the reasons.

The exercise of the right of withdrawal must be made by notification on the telephone number 932491405; via email secretaria@light-eyes.com; sending your letter to our postal address C/ SANT JOAN DE LA SALLE 42 08022 BARCELONA; or through the withdrawal form.

As set out in Article 103 of the Act 3/2014 of 27 March, which approves the changes of the revised text of the General Act for the Protection of Consumers and Users, supplies of services or goods made according to consumer’s specifications or clearly personalised, or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly, are exempt from withdrawal.

If the customer requests the provision of the service to start during the withdrawal period, they will be bound by the contract to pay the amount proportional to the part of the service provided at the moment the withdrawal was notified, in relation to the subject-matter of the contract.

The return of the product by the right of withdrawal

The customer must return or deliver the product directly to LIGHT EYES SL, at the address C/ SANT JOAN DE LA SALLE, 42, 08022 BARCELONA, without any undue delay, within a maximum period of fourteen calendar days from the date in which the right of withdrawal of the contract is formalized. That time limit is considered fulfilled if the customer returns the product before it expires.

The customer will pay the costs of returning the product.

In any case, the returned products must be in a perfect condition, unused, and in its original packaging. We therefore kindly ask you to ensure that the package is properly protected and sealed in order to avoid problems during transportation. Once the returned articles have been received, we will check their condition. Once we have checked that the article(s), as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will refund the corresponding money.

Return of a defective product.

In the event that the product is not in a good condition and the customer is not responsible for the causes attributable to this, the customer will be entitled to return the product, informing LIGHT EYES SL of the reason for returning by any of the means provided in these terms and conditions of contracting, and at no cost to the customer. This refund, as a result of defect or poor condition of the product, will not be considered a right of withdrawal.

LIGHT EYES SL agrees to bear the cost of the return and replace the product with a new one according to the conditions agreed when the purchase was made.

If the client wishes to submit a claim, the establishment of LIGHT EYES SL is located at C/ SANT JOAN DE LA SALLE 42, 08022, BARCELONA or via email secretaria@light-eyes.com.

Reimbursement of payment

The reimbursement of the amounts received from the customer will be made using the same payment method used by the customer, provided that an alternative method has not been requested.

LIGHT EYES SL will pay the amounts satisfied by the client within 14 calendar days from the date of receipt of the right of withdrawal.

In case of unjustified delay by LIGHT EYES SL, regarding the refund of the amounts satisfied, the customer may claim double the sums paid, without prejudice to the right to be compensated for damages suffered, which exceed that amount.

Claim

If the client wants to submit a claim, the establishment of LIGHT EYES SL is located in C/ SANT JOAN DE LA SALLE, 42, 08022 BARCELONA or via email secretaria@light-eyes.com.

Jurisdiction

LIGHT EYES SL reserves the right to file the civil or criminal actions it deems appropriate for the misuse of its website and content, or for a breach of these conditions.

The relationship between the user and the service provider shall be regulated by existing Spanish laws and the courts of Spain. In the event of a dispute related with the application of these terms, the parties may submit their claims to the jurisdiction of the Tribunals or to an ordinary court of law in accordance with applicable legislation. LIGHT EYES SL has its official registered address in BARCELONA, Spain.

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